Refund Policy

1. Returns

We do not accept returns of any pieces purchased from our online shop or custom made to order for any reason. However in the extremely unlikely case the item is deemed faulty or damaged upon receipt, we will repair or replace it as soon as we can. In such a case we will need photographs of the damage or fault sent to us via email to sales@buffalogirl.com prior to shipping the item back to us. 

We stand by the quality of our products. We source all our materials individually, always aiming for the highest standards. We photograph our products carefully and in detail, to ensure you can make an informed decision before each purchase. If you have any questions regarding any product before purchasing, please, do not hesitate to get in touch.

 

2. Warranty

Any product ordered from our online shop, including products custom made to order, is covered by our 3 month warranty, and we will repair or replace any products with any obvious defects that are not due to normal wear and tear.

The first step in claiming your warranty is sending information identifying the exact product, along with photographs of the fault to us at sales@buffalogirl.com and we proceed from there.

Please, note that any damage caused to any item by the customer will not be covered.

 

3. Refunds (if applicable)

Refunds are only applicable in a case of cancellation of your order prior to shipping. If you change your mind about any or all items you have ordered from our shop before the order is shipped to you, we will refund you the relevant amount. We usually ship all online orders within 1 - 3 business days, so you will need to notify us immediately in case you change your mind.

 

4. Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@buffalogirl.com.

 

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@buffalogirl.com and send your item to: Buffalo Girl, 13a Marvell Lane, Byron Bay NSW 2481, Australia.

 

6. Shipping

To return the defective or damaged product, you should mail it to: Buffalo Girl, 13a Marvell Lane, Byron Bay NSW 2481, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. You are also responsible for wrapping any products well to ensure they arrive back at our studio without suffering any further damage during shipping.

We will send your exchanged or repaired product back to you via the same shipping method used for your original order.

If you are shipping any item back to us that is not a single ring, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.